Shipping Policy

We process orders within 1–3 business days.

Estimated delivery times:

• 7–15 business days for most destinations

• Remote regions may experience longer delivery times

Once your order ships, you will receive a confirmation email with a tracking number.

Shipping Address Responsibility

Customers are responsible for providing the correct shipping address. Steptiva is not responsible for lost packages due to address errors.

Lost or Delayed Packages

In the case of delayed or lost shipments, please contact support@steptiva.com, and we will assist in tracking your package.